At Zentrix, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help. We offer a 7-day return policy for eligible products. Please review the details below:
Eligibility for Returns
Time Frame: You have 7 calendar days from the date you received your item to request a return.
Condition: The product must be unused, in the same condition that you received it, and in the original packaging.
Proof of Purchase: Please provide a receipt or proof of purchase with your return request.
Non-Returnable Items
Certain types of items cannot be returned, such as:
Perishable goods (e.g., food, flowers)
Customized or personalized products
Digital downloads
Gift cards
Return Process
Contact Us: To start a return, please contact our customer support team at fashion@zen-trix.com with your order details and reason for return.
Approval: Once your return request is approved, we will provide you with the return shipping instructions.
Shipping: You are responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping method.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved:
A refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable.
Exchanges
If you received a damaged or defective item, please contact us to arrange for an exchange. We will provide a replacement as soon as possible at no additional cost to you.
Contact Us
If you have any questions regarding our 7 Days Return Policy, feel free to reach out to us at fashion@zen-trix.com.
